At Kompas Express, we take our responsibilities regarding the protection of personally identifiable information very seriously. This policy explains how we use personally identifiable information that we may collect from or obtain about you. By using our website you consent to these uses. While we try to take reasonable steps to protect the privacy of the personally identifiable information we collect, this policy is not a contract and does not create any legal rights or obligations. This online policy applies to transactions conducted on this website.

When you use services provided on this website you will be asked to provide certain personally identifiable information such as your name, contact details, passport number, and/or credit card details. When you use our website, we also automatically collect information about you. We also collect such information off-line as well. We need to know the names of all customers traveling. If you are booking a package on behalf of someone else, you must obtain their consent to use their personally identifiable information. We proceed on the basis that you have obtained this consent. We will store this information and hold it on computers or otherwise. Our use this information includes:


To fulfill our agreement with you, including processing your package, sending you your itinerary, or contacting you if there is a problem with your reservation;

To register you with our Website and administer our Website services where you have registered to receive these. You can unsubscribe from these services at any time .

To administer any contest or other promotional offer you may enter and notify winners;

To answer any questions which you may send to us by e-mail;

For crime prevention and detection; and

For direct marketing purposes, as set out in detail below.


Information you provide or that is obtained by us will also be used by us to enable us to review, develop and improve the services which we offer. We may also inform you about new products and services and special offers of Kompas Express and selected third parties should you have opted-in to receive these. If your personally identifiable information changes, or if you no longer desire our service, we will provide a way to correct, update or remove your personally identifiable information provided to us. We may give information about you including as follows:


to other companies and/or divisions in Kompas Express;

to trustworthy third parties that we use for the provision of certain services, such a s enabling our customers to book hotels, chauffeurs, hire cars, onward packages or other services quickly and easily;

to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;

to customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries;

to third party organizations involved in credit card authorization;

if required by law, court order, subpoena or other legal process, as requested by a governmental or law enforcement authority.

if we have a duty to do so or if the law allows us to do so;

to our employees and agents to do any of the above on our behalf, now or in the future.

if you choose not to provide certain personally identifiable information we request, you will still be able to visit our Website but you may be unable to access certain options or services.


We will take all reasonable measures to insure information you transmit to us using the website will remain confidential and protected from unauthorized access. Despite those measures, we do not warrant unauthorized access to that information can never happen. We will not be liable for any such unauthorized access unless caused solely by our gross negligence, in which event you will be entitled to compensation up to a maximum of the value of the services purchased by you.

To insure secure online payment and all other transactions of personal data, the website uses a technology called SSL (Secure Socket Layer). SSL encrypts all communications between your computer and our server so that the information can only be read and understood by us. Usually a closed lock on your browser window shows a secure connection. For further information, please consult your browser’s security specifications. If your browser is equipped with SSL your transaction will automatically be secured. The common standard in the Internet to signal a secure site is a closed lock at the bottom of the browser. As long as the lock is displayed closed your information is secure and encrypted to avoid abuse. If you click the secure transaction link and still cannot see the closed lock, the reason may be that the window is in nested in another frame.  

You have the right to see personally identifiable information we keep about you upon payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.  In the course of undertaking the activities specified in this privacy policy, we may transfer personally identifiable information to countries which do not have data protection laws or to countries where your privacy and other fundamental rights will not be protected as extensively as in your home country. By providing your personally identifiable information, you consent to such transfers. In addition, we may transfer your personally identifiable information in the event of a sale, acquisition or merger.

If you no longer wish to receive promotional materials, you may opt-out of receiving these communications by sending an e-mail to travel@kompasexpress.com to remove you from Kompas Express mail lists.

Cookies - Our website may use "cookies" so we can better serve you with customized information when you return to our website. Cookies are small bits of information that are stored on your computer by your web browser. Cookies are identifiers which a website can send to your browser to facilitate your next visit to our website. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it.

Links - Our Website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of websites not operated by us. We encourage you to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by our website.

If we decide to change our privacy policy, we will post those changes on our Website so you are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected if you do not exercise your choice as to whether we may use your information in this different manner.


This policy was last updated on January 2, 2023.




© Kompas Express T. A. - Toronto, Ontario, Canada – TICO 50026782-(R) 50026784-(W)